OpenTable Fights Fraud with Pipl

When OpenTable introduced its digital gift cards a few years ago, they proved to be very popular with their dining customers. Unfortunately, they were also just as popular with another group—fraudsters.

As OpenTable’s gift card business grew, they were faced with the two most common outcomes of eGift card fraud: chargebacks and false positives.

How is OpenTable playing defense against the bad actors focused on exploiting their successful digital gift card program purchases without alienating their loyal customers?

Download the full case study to find out how OpenTable is leveraging Pipl Search PRO in their manual process to achieve results like these:

• 40% reduction in manual review time
• 90% reduction in verification call volume
• 3,800 monthly Pipl searches
• Increased efficiency & effectiveness of manual review